1. Definitions
- Supplier / we / us: CompressionGoods, a company registered with the Dutch Chamber of Commerce under KvK 93028555, with VAT number NL866253166B01, and registered office at Lagendijk 3, 1541 KA Koog aan de Zaan, The Netherlands.
- Customer / you: the legal entity (business, gym, box, race organizer or other) placing an order. These terms apply only to B2B sales.
- Products: custom-branded knee-high compression socks manufactured to your specifications, including any related custom packaging.
- Order: a confirmed purchase, evidenced by a signed quote, an emailed order confirmation, or full upfront payment of an issued invoice.
- Design approval: your written confirmation that the final mockup is correct and may proceed to production.
2. Scope and applicability
These terms apply to every quote, order and contract between us. By placing an order you confirm you've read and accept them. Any general terms or purchasing conditions you may have are expressly rejected unless we accept them in writing.
Where these terms conflict with a separately signed agreement (for example a framework agreement for a multi-year supply), the signed agreement prevails for the points it covers.
3. Quotes and orders
- Quotes are valid for 30 days from the date of issue, unless stated otherwise.
- Prices, lead times, sizing and tier structure are accurate at issue. We reserve the right to update tiers for new orders, never retroactively.
- An order becomes binding upon receipt of cleared full payment, OR upon written confirmation by us — whichever happens first.
- Once you have approved a final design mockup ("design approval"), the order moves into production and can no longer be cancelled or modified, because every product is custom-made for you.
4. Pricing
- All prices are quoted in EUR unless otherwise agreed in writing.
- All prices are exclusive of VAT.
- For B2B customers established within the EU, the EU VAT reverse-charge mechanism applies where applicable: VAT is shifted to the buyer's member state. You must provide a valid VAT number; we may verify it via the EU's VIES system.
- For non-EU customers, no Dutch VAT is charged. You are responsible for any import duties, taxes or customs handling charges in your destination country.
- Volume tiers apply per size, as specified on /wholesale at the time of your order.
5. Payment
- 100% upfront payment is required to start production. We do not extend trade credit on a first order.
- Accepted methods: SEPA bank transfer, iDEAL, Wero, Apple Pay, Google Pay, and major credit cards (Visa, Mastercard, Amex). Card processing is handled by our payment service provider; we do not see or store card numbers.
- Production starts on the day funds clear in our account. For SEPA transfers from outside the SEPA zone this can take 1-3 banking days; we will tell you the moment we receive payment.
- Returning customers may, at our discretion, be offered terms (typically 50% on order, 50% before shipping) — always confirmed in writing on the specific order.
- For overdue invoices, we are entitled to charge statutory commercial interest (Dutch Civil Code 6:119a) and reasonable extrajudicial collection costs.
6. Production and delivery
- Production lead time: 4 weeks from design approval. Every order is custom-knit, first batch and reorder alike.
- Free worldwide shipping is included in every tier.
- Delivery dates we communicate are best-effort estimates, not guarantees. Minor delays (typically up to 10 business days) do not entitle you to cancellation, compensation or a price reduction. We will of course keep you updated.
- Risk of loss, damage and theft passes to you when the goods are handed to the carrier at our shipping point. The carrier's tracking system is the authoritative record of delivery.
- On receipt, inspect the shipment. Visible damage to the outer carton must be noted on the carrier's delivery sheet at the moment of acceptance.
7. Right of withdrawal — excluded
Our products are made to your specifications and are therefore exempt from the statutory right of withdrawal under Dutch Civil Code 6:230o lid 1 sub f. Even if these terms applied to a consumer (which they do not — we sell B2B only), no cooling-off period would apply to custom production.
8. Defects, complaints and warranty
- Inspect your order on delivery and within 14 calendar days of receipt at the latest. Visible defects in the goods must be reported in writing to hello@compressiongoods.com within this window, with photographs and a brief description.
- Hidden defects (defects you could not reasonably have discovered on inspection) must be reported within 14 days of discovery and in any event within 6 months of delivery.
- We will, at our reasonable discretion: repair the affected products, replace them, or refund their pro-rata value. We do not refund the entire order on account of a partial defect.
- The following are inherent to custom textile production and are not considered defects: minor color variation between dye lots; minor variation in knit density and dimensions; small sock-to-sock differences in logo placement within tolerance; differences between an on-screen mockup and the finished product, given the limits of fabric printing.
- Misuse, abnormal wear, washing outside the care instructions, and modifications made by you or third parties void the warranty.
9. Liability
- Our total liability per order is capped at the invoice value (excluding VAT) of that order.
- We are not liable for indirect or consequential damages, including but not limited to loss of profit, loss of revenue, lost members, reputational damage or third-party claims.
- These caps do not apply where Dutch law prohibits limitation, such as in cases of intent (opzet) or gross negligence (bewuste roekeloosheid) on our part.
10. Intellectual property
- You warrant that you own, or have written permission to use, every logo, design element, brand asset, photograph, trademark and tagline you submit to us.
- You indemnify us in full against any third-party claim related to the materials you submit, including reasonable legal costs.
- You grant us a non-exclusive, worldwide license to use your assets for the sole purpose of producing your order, including any reorders, and for our own portfolio reference (we may show finished products in case studies, anonymized if you ask).
- We retain all rights in our own knit patterns, technical specifications, internal design files and production techniques. Nothing in these terms transfers those rights to you.
11. Confidentiality
Both parties agree to treat the other's commercial information (pricing tiers, draft designs, supplier names, member counts shared during the quote) as confidential and not to disclose it to third parties beyond what is necessary to perform the contract. This obligation survives termination of any contract.
12. Force majeure
Neither party is liable for delays or non-performance caused by circumstances reasonably beyond its control — including but not limited to supplier failures, transport disruptions, strikes, pandemic measures, energy or raw-material shortages, cyber-attacks, and government restrictions. If a force-majeure event lasts more than 60 days, either party may terminate the affected order in writing; any payment for undelivered goods is refunded.
13. Personal data
Personal data exchanged in the course of an order is processed in line with our Privacy Policy. By placing an order, you confirm you have read it.
14. Amendments
We may amend these terms for new orders. Amendments do not retroactively affect orders that are already binding. The latest version is always available on this page.
15. Governing law and jurisdiction
These terms are governed by Dutch law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG / Vienna Convention). Any dispute that cannot be resolved by good-faith negotiation will be submitted exclusively to the competent court of the District of Amsterdam (Rechtbank Amsterdam), without prejudice to our right to bring proceedings in your country of establishment.
16. Contact
Questions about these terms or about a specific order go to hello@compressiongoods.com or by phone to +31 6 81 998 998. Postal address: see section 1.
